A Boys Town Crisis Counselor plays a crucial role in providing immediate support and guidance to individuals in crisis.

Role Overview:

• Crisis Counseling: You will respond to inbound and outbound contacts,offering short-term crisis counseling through various communication channels like phone, email, chat, and text.
• Safety Assessment: Assess the immediate and long-term safety of clients, using your professional judgment to determine the best course of action.
• Client Interaction: Engage with clients using counseling techniques such as questioning, paraphrasing, and reflective listening to understand their needs.
• Calm Under Pressure: Stay composed during high-stress situations, seek support from senior staff when necessary, and make joint decisions on further actions.
• Information & Referrals: Provide clients with helpful information, including parenting skills and problem-solving techniques, and refer them to local services if needed.
• Information & Referrals: Provide clients with helpful information, including parenting skills and problem-solving techniques, and refer them to local services if needed.
• Procedure Adherence: Follow established procedures and use your judgment to handle each situation appropriately.

Skills and Abilities:

• Strong interpersonal, critical thinking, and problem-solving skills.
• Proficiency in Microsoft Office and other electronic communication formats.
• Ability to communicate clearly and professionally while maintaining confidentiality.
• Capability to build trust and maintain professional relationships.
• Quick decision-making skills in sensitive situations, ensuring procedural integrity.

Qualifications:

• Required: High School diploma or equivalent, minimum 21 years of age.
• Preferred: Bachelor's degree in Social or Behavioral Sciences and previous crisis intervention or hotline experience.

Shifts and Pay:

• Location: Onsite in Omaha, Nebraska
• Pay: $17-18/hr based on education & experience (plus shift differential)
• Shifts: 2nd shift and Overnights needed, with both part-time and full-time positions available.

If you’re passionate about helping others and can remain calm under pressure, this role could be a great fit for you! Ready to make a difference? Apply now to join the Boys Town team!